Privacy Policy

Effective date: 13 February 2026

At Nexaglow, we respect the privacy of all respected visitors and buyers. When you visit our website or place an order, you trust us with some personal information. This privacy policy page explains what we collect at NexaGlow.net. It also tells why we collect it. Moreover, it explains to users how we keep their data safe and use it for safe purposes.

We only collect the information we need to run our store, deliver your orders, and support you as a customer. We never show, sell, or leak users' personal data to anyone at any cost except for legal purposes and permissions from the legal authorities of the UK.

This Privacy Policy follows the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018.

1. Who We Are

NEXAGLOW LTD is responsible for your personal data.

Company Number: 16967097 Address: 14a The Broadway, Hornchurch, England, RM12 4RW

If you have any privacy questions or want to use your data rights, contact us:
Email: support@nexaglow.net

2. Information We Collect

We collect information in a few simple ways: when you browse our site, create an account, contact us, or buy a product.

Information You Give Us

When you visit this online store, place an order, or contact our customer care team, you may provide:

• Name
• Email address
• Phone number
• Billing address
• Delivery address

Payment Information

We do not store your card details. Payments are handled securely by trusted payment providers such as Stripe, PayPal, or a bank card. They process your payment on our behalf.

Order Details

We keep our customer data protected and only keep the records of:

• Products you buy
• Order value
• Delivery information
• Refunds or returns

Technical Information

When you use our website, we automatically collect:

• IP address
• Device type
• Browser type
• Pages you visit
• Time spent on pages

This helps us improve the website and fix problems.

3. How We Use Your Information

We only use your data when we have a proper reason under UK law to disclose data.

Your information can be used for various purposes, including:

• Process and deliver your orders
• Send order updates and invoices
• Respond to customer service requests
• Prevent fraud and keep our site secure
• Improve our website and products
• Meet legal and tax requirements
• Marketing
• We may send emails about offers or new products only if you agree.

You can request to remove your information, and also unsubscribe from our newsletter and emails anytime you want.

4. Who We Share Your Data With

We only share your data when it is necessary to run our business.

We may share information with: Payment providers - to process your payment. Delivery companies - to ship your order, IT and website service providers - to operate the website, Professional advisers - accountants, legal advisers, Government authorities - if required by law (for example, HMRC)

We never sell or rent your personal information to advertisers.

5. Data Security

We take security seriously and keep the personal data of customers and visitors highly secure.

To ensure your complete data privacy and security, we use:

• Secure servers
• Encrypted connections with secure SSL certificates
• Restricted staff access
• Trusted payment processors

Only authorised people can access your data, and only when needed.

6. How Long We Keep Your Data

We keep your information for many years because it is required under the laws of the UK Government. Usually, we retain order records for up to 6 years. This is required for tax and accounting laws for all businesses, brands, and stores, working online or physically in the UK. After that, we securely delete or anonymise the data.

7. Your Rights

Under UK GDPR, you have important rights over your data and can request to manage the collected data.

You can:

• Ask what data we have collected from you and what data we hold about you
• Correct the wrong information
• Ask us to delete your data and personal information from our website & records
• Stop marketing emails & newsletters from NexaGlow
• Request a copy of your data for legal use
• Object to certain uses of your data if we are using your data improperly
• Withdraw consent anytime

To use any of these rights, simply email us at: support@nexaglow.net

You also have the right to complain to the UK data regulator if there is any misuse of your data or personal information. Get in touch with the Information Commissioner's Office (ICO) for information & data complaints. This is the official website: https://ico.org.uk

8. Cookies

Our website uses cookies. Cookies are small files stored on your device while browsing any website or page. These cookies are essential for our websites as these small files help the website work properly.

We use cookies to:

• Keep your cart working
• Remember preferences
• Understand how visitors use the site
• Improve performance

You can disable cookies in your browser settings. However, some parts of the website may stop working correctly.

9. Changes to This Policy

We may update this Privacy Policy when there are any changes in privacy & data information laws of the UK Government or when we need to change our website policy. If we make important changes, we will update the date at the top of this page. We recommend checking this page occasionally if you have any concerns about us.

10. Contact Us

If you have questions about privacy, our services, product complaints, or your personal data, please contact:

NEXAGLOW LTD 14a The Broadway, Hornchurch, England, RM12 4RW
Email: support@nexaglow.net

More information about the company is available from GOV.UK.