Privacy Police

Effective Date: 1st January 2026

At NexaGlow, we respect the privacy of our visitors, customers, and business clients. When you use our website, purchase products, or engage with our marketing services, you trust us with your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we use and protect it.

We only collect the information necessary to operate our online store, deliver products, provide marketing services, and support our customers. We do not sell or share your personal data with third parties for marketing purposes. Your data is only shared when required by law or with trusted service providers who help us run our business.

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

NEXAGLOW LTD is responsible for your personal data.

Company Number: 16967097
Address: 14a The Broadway, Hornchurch, England, RM12 4RW

For any privacy-related questions or requests, you can contact us at:
Contact us on Whats app 07832397450 or Call Us +447577052916

2. Information We Collect

We collect personal information when you browse our website, create an account, place an order, request services, or contact us.

Information You Provide
You may provide the following details:

• Name
• Email address
• Phone number
• Billing and delivery address

Marketing Services Information
If you use our marketing services (such as SEO, blogging, or digital growth services), we may collect:

• Website URL and business details
• Target audience, locations, and keywords
• Campaign goals and preferences
• Communication history and service notes

Payment Information
We do not store your payment details. All payments are securely processed through trusted providers such as Stripe, PayPal, or your bank.

Order Information
We keep records of:

• Products purchased
• Order value and delivery details
• Returns and refunds

Technical Data
When you use our website, we may automatically collect:

• IP address
• Device and browser type
• Pages visited and time spent

This helps us improve performance and user experience.

3. How We Use Your Information

We use your data only when we have a lawful reason to do so.

Your information may be used to:

• Process and deliver product orders
• Provide and manage marketing services
• Communicate updates, invoices, and reports
• Respond to customer support requests
• Improve our website, services, and products
• Prevent fraud and maintain security
• Comply with legal and tax obligations

Marketing Communications
We may send updates, offers, or service-related emails if you have given consent. You can unsubscribe at any time.

For marketing services, we also use your data to:

• Plan and execute campaigns
• Monitor performance
• Provide reports and insights

4. Who We Share Your Data With

We only share your information when necessary to operate our business.

This may include:

• Payment providers (to process transactions)
• Delivery partners (to ship products)
• IT and hosting providers (to run our website)
• Professional advisers (such as accountants or legal consultants)
• Government authorities (when legally required)

We never sell or rent your personal data.

5. Data Security

We take appropriate measures to protect your data, including:

• Secure servers
• SSL-encrypted connections
• Limited staff access
• Trusted third-party providers

Your data is only accessed when necessary and by authorised personnel.

6. Data Retention

We retain your data only as long as required by law and for business purposes. Typically, order and financial records are kept for up to 6 years to comply with UK tax regulations. After this period, data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Request a copy of your data
• Object to how your data is used
• Withdraw consent at any time

To exercise your rights, contact us on Whats app 07832397450 or Call Us +447577052916

You also have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO): https://ico.org.uk

8. Cookies

Our website uses cookies to improve functionality and user experience.

Cookies help us to:

• Maintain your shopping cart
• Remember preferences
• Analyse website traffic
• Improve performance

You can manage or disable cookies in your browser settings, but some features may not function properly.

9. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions about this Privacy Policy, our products, or marketing services, please contact:

NEXAGLOW LTD
14a The Broadway, Hornchurch, England, RM12 4RW
Contact us on Whats app 07832397450 or Call Us +447577052916